Support

Last updated October 15, 2026

CloseoutGate is run by Practical Byte Apps LLC. If something is not working, or you have a question about your workspace or your data, contact us.

Contact

Enter your email and we send a 6-digit code. It works once and expires after 10 minutes. There is no password.
Check your junk folder if the code does not arrive. You can ask for a new code from the sign-in screen.
Codes are limited per email address and per network, so a wrong code entered several times, or many requests in an hour, will be refused for a while. Try again later.
You stay signed in on a device for 90 days unless you sign out.
New company workspaces are by invitation. If you were given a crew code, enter it after signing in to join your company’s workspace.

HEIC, AVIF and TIFF photos are not accepted. Take or export the photo as a JPEG or PNG and try again.
A location cannot be marked complete until all of its required proof is in. The screen lists what is missing.

You can delete your own account in the app (Crew, Delete my account). Steps, and what is kept, are on the account deletion page.

An owner can delete a project from its details screen. For 30 days it can be restored; after that it is permanently removed.
To delete a whole workspace, the owner sends a request from the app (Crew screen). We handle it by hand, within 30 days.
Backup copies age out within 30 days after that.

Questions about your plan or billing: support@practicalbyteapps.com.

How we handle your data is on the Privacy page.